The Information We Collect
Who will use my data?
Tradeprint Distribution Limited, a registered company in England and Wales. Our company number is: 3302074. Our registered office address is: 6 Lloyds Avenue, Unit 4CL, London EC3N 3AX
What for?
We collect information to provide, maintain, and improve our products and services.
The data we collect can help us in simple ways, such as to communicate an issue with your order or to assist you with completing your account as part of our customer service, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us.
Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases.
When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new products, services, promotions and special offers.
We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes.
We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmentation, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.
Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.
We will also send any relevant details to authorities and any other organisation that requires them by law.
What will happen if I contact you?
If you contact us, we will use your data to send you the information that you have requested and updates, and other information that we think you will be interested in. This may include a range of related products and services.
What data will be stored?
We will store your personal details in order to provide our services and run our company. This includes your contact details, company information, and in some cases financial information.
When you place an order with us, we collect and store personal information which allows us to process your purchase. This includes your name and address to identify you as a customer and deliver the item to you.
We collect and store your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect and store payment information to allow us to process your payment.
We store information about the devices and brwsers you use to access our platform, such as your device type, operating system, and browser version.
We also retain your artwork to allow you to easily and quickly reorder items.
What data will be shared?
Please note that we do not share your data with third parties for purposes other than fulfilling our obligations to you, operating and developing our company, and protecting our interests. We only share relevant data that is necessary for providing the products and services we offer.
Your data privacy is important to us and we have outlined our approach to sharing data with third parties in the following situations:
Third-party integrations: In order to enhance our platform's functionality and provide you with additional features or services, we may share limited data with third-party services integrated into our platform. These services may include social media platforms, analytics tools, or payment processors. The shared data is limited to what is necessary for providing those specific features or services.
Service providers: We may engage third-party service providers to perform certain services on our behalf, such as hosting providers, customer support providers, or email delivery services. These service providers are contractually bound to maintain the confidentiality of your data and use it solely for the purpose of providing the requested services.
Business transitions: In the event of a reorganisation, restructuring, merger, acquisition, sale, or transfer of assets, or when changing service suppliers, we may transfer your personal information to third parties involved in the transaction. However, any receiving party must agree to handle your personal information in a manner consistent with our Privacy Policy.
Legal obligations: We may disclose your data in response to a lawful request from a government authority, law enforcement agency, regulatory body, or as required to comply with a court order, subpoena, or other legal process.
Where this is the case, we will ensure your data is kept secure and appropriate controls, agreements, risk assessments have been completed.
In order to comply with the GDPR, we want to inform you about the transfer of your information to third parties outside the European Union and Switzerland.
This transfer will only occur if these recipients have agreed to abide by the standard contractual clauses for the transfer of personal data as set forth in the EU Commission Decision of 5 February 2010 (2010/87/EC).
This requirement applies specifically to countries that do not provide an adequate level of personal data protection. We prioritise the security and protection of your personal data and ensure that appropriate safeguards are in place when transferring your information to such third parties.
How long?
We retain your personal data only for as long as necessary to fulfill the purposes for which they were collected or as required by law. The length of the retention period varies according to the purpose for the data processing. For more information please refer to our Data Retention Policy.
Who can access my data?
We will never sell, share or otherwise distribute your data to any other third party other than as described here. Access to your data is carefully controlled.
How is my data kept secure?
We will store your data on secure servers. We use industry standard security protocols/technology to secure your data.
We may use your personal data to send you targeted emails based on your website activity, such as page visits. These emails could include product or service information you may find interesting. You can opt-out at any time by clicking the unsubscribe link in the email or contacting us.
We may occasionally inform our customers on important business changes or seasonal operating hours that could affect them based on legitimate interest
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
As well as your ability to accept or reject cookies, we also require your permission to store cookies on your machine, which is why when you visit our site, you are presented with the ability to accept our terms of use, including the storage of cookies on your machine.
Our website uses Lead Forensics within session cookies to help us improve and offer a relevant online experience for website visitors. This does not identify any personal information and is not passed to any third parties.
To learn more about Lead Forensics' data collection and processing, kindly refer to their privacy policy: https://www.leadforensics.com/...
Tradeprint Distribution Limited Cookie Policy
To give you the best, most personalised online experience we use cookies. You can view the cookies used by us listed below.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Necessary cookies:
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies:
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Functional cookies:
Functional cookies are used to enhance the performance and user-friendliness of a website.
Statistic cookies:
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies:
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Unclassified cookies:
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
The Cookies We Set
Account related cookies
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies
We use cookies when you are logged in so that we can remember that you are logged in. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters-related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Below: Cookie | Duration | Description
AWSALB
7 days
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
AWSALBCORS
7 days
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
TID
1 year
Preserves the visitor's session state across page requests.
JSESSIONID
Session
Preserves users' states across page requests.
__cf_bm
1 day
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
__cfruid
Session
This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators.
CONSENT
2 years
Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
cookies-accepted
400 days
The purpose is to track whether the user has accepted the site's cookie policy or declaration.
rc::a
Persistent
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
rc::b
Session
This cookie is used to distinguish between humans and bots.
rc::c
Session
This cookie is used to distinguish between humans and bots.
rc::d-15#
Persistent
This cookie is u sed to distinguish between humans and bots.
rc::f
Persistent
This cookie is used to distinguish between humans and bots.
ZD-suid
Persistent
Unique id that identifies the user's session.
Forms related cookies
When you submit data to us through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
Third-Party Cookies
We use only a few third-party cookies. We use Google's pixels to track our marketing efforts.
What information do we know about you?
We don’t request or require you to provide personal information to access our website. As noted above, we may receive your IP address and user agent automatically. If you optionally elect to fill out our early access request form, we will receive your Name, Email, Phone number, and Company name as well as your stated interest in our products.
Transfers outside of the UK or EU
Where we transfer your data outside of the EU or UK we will ensure your data is protected to the level you would expect. We have assessed the risk of using these cookies and have established that there is no appreciable risk to you and only minimal impact on your data protection rights.
Cookies We May Use
NECESSARY
PREFERENCES
Below: Cookie | Duration | Description
_ALGOLIA
180 days
Necessary in order to optimize the website's search-bar function. The cookie ensures accurate and fast search results.
#.#.clientId
Persistent
Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website.
Pricing-grid-view
1 year
The primary purpose is to remember the user's preferred way of viewing product pricing.
FUNCTIONAL
Below: Cookie | Duration | Description
tp-customer-tier
365 days
The purpose is to identify the tier level of logged-in users.
orderCount
365 days
The purpose is to keep a counter for the number of orders a user has placed.
wd
7 days
This cookie stores the browser window dimensions and is used by Facebook to optimise the rendering of the page.
STATISTICS
Below: Cookie | Duration | Description
_ga_#
2 years
Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_ga
2 years
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid
1 day
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat
1 day
Used by Google Analytics to throttle request rate.
ajs_anonymous_id
Persistent
This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.
ajs_anonymous_id
1 year
This cookie is used to identify a specific visitor - this information is used to identify the number of specific visitors on a website.
collect Session Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
g.gif
Session
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
mf_initialDomQueue
Session
Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization
mf_transmitQueue
Session
Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.
mf_user
90 days
This cookie establishes whether the user is a returning or first-time visitor.
ZD-buid
Persistent
Unique id that identifies the user on recurring visits.
MARKETING
Below: Cookie | Duration | Description
mf_#
3 months
Collects data of the user's navigation and interaction on the website in order to personalise the purchasing experience.
_uetvid
1 year
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
_uetsid
1 day
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements. This also allows the website to limit the number of times that they are shown the same advertisement.
__tld__
Session
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_fbp
3 months
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_au
3 months
Used by Google AdSe se for experimenting with advertisement efficiency across websites using their services.
_uetsid
Persistent
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetsid_exp
Persistent
Contains the expiry-date for the cookie with corresponding name.
_uetvid
Persistent
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
_uetvid_exp
Persistent
Contains the expiry-date for the cookie with corresponding name.
ajs_user_id
Persistent
Collects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor.
ajs_user_id
Session
This cookie is used to collect data on the visitor's behavior on the website - this information can be used to assign the visitor to a visitor segment, based on common preferences.
Welcome15Offer
365 days
The primary purpose is to track whether a welcome pop-up advertising a discount code should be shown to the user.
Source
30 days
The primary purpose is to track the source from which the user was redirected, particularly for facilitating the payment of commissions for affiliate marketing via AWIN.
datr
400 days
The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user.
UNCLASSIFIED
Below: Cookie | Duration | Description
_GRECAPTCHA
180 days
Unclassified
test_cookie
1 day
Unclassified
ads/ga-audiences
Session
Unclassified
MUID
1 year
Unclassified
pagead/1p-user-list/#
Session
Unclassified
VISITOR_INFO1_LIVE
180 days
Unclassified
VISITOR_PRIVACY_METADATA
180 days
Unclassified
YSC
Session
Unclassified
VATPrefrence
1 year
Unclassified
anonymousId
1 year
Unclassified
_cim_id
400 days
Unclassified
wpEmojiSettingsSupports
Session
Unclassified
ABC_SESSION
400 days
Unclassified